sparkspace workshops are designed to spark new ideas, insight and inspiration that will build better teams. We want you to join us in our mission to make the world a more fun and creative place to live, work and do business!

5 Secrets of Super Service LIVE!
(with special BONUS workshop!)

Date: Wednesday, June 25th
Time: 8am-Noon
Cost: $99 per person OR buy 4 tickets, get 2 addtional FREE

REGISTER ONLINE

How much more powerful and profitable would your company be if everyone in your organization could learn 5 simple (but not-so-easy) secrets that, when used, could easily double or triple your company's level of service?

You are invited to learn 5 "secrets" that we employ at sparkspace that will help you, your team, and your entire organization learn how to S-E-R-V-E your customers better (the acronym holds the secrets: 5 letters, 5 secrets).

This workshop applies to everyone with a customer...which is everyone. And the 5 secrets apply to serving external and internal customers, your team, your organization, your community, and even your family!

In this fast-paced, inspirational workshop, you will:

• learn 5 foundational principles that ALWAYS lead to better service.
• learn both strategic and "front line" application of the 5 secrets.
• hear unique examples of super service that will inspire and motivate you.
• identify which of the principles you need to improve on the most (and how to make those improvements).
• discover many practical ways to improve service to your customers, your team, and your organization.

What do others have to say about these powerful, practical workshops at sparkspace?

"Very much appreciated! These seminars provide real world improvement tools and techniques."

"I just wanted to thank you for a great event. I really enjoyed myself and the presentation; it was something I could really bring back to my team!"

"Thank you for a wonderful event. I have gotten great feedback from all our team members. We are also continuing to build on the ideas that were discussed."

This is a workshop we charge $2800 and up for a private session. We are offering this LIVE event to the public for only $99 per person.

This is a fantastic opportunity if you have a small team and don't have the budget yet for a private workshop, or you're an individual that just loves to learn new ideas about customer service and creative thinking.

We are also offering special pricing for groups. Pay for 4 participants and bring a 5th AND 6th for FREE. That's 2 free seats for every 4 paid seats!

And probably the BIGGEST BONUS OF ALL: A SECOND WORKSHOP FREE

If you sign up for our 5 Secrets of Super Service LIVE event, you will also receive the same number of tickets to a second, bonus workshop at sparkspace featuring the 3 Steps To Giving Great Service from the world famous Zingerman's Deli in Ann Arbor, MI.

This special, 2-hour workshop is June 11th from 8am-10am, which is 2 weeks before our 5 Secrets LIVE event and is the perfect complement and warmup to our full 5 Secrets session.

ZingTrain managing partner, Maggie Bayless, will screen Zingerman’s newly released customer service training DVD, share some of the specific training tools and techniques that are used in Zingerman’s internal staff training and take questions from the audience. Rumor has it that she’ll be bringing samples of Zingerman’s famous sour cream coffee cake. Sign up now; we expect this event to sell out quickly!

So that's 2 world-class customer service workshops for the price of one. And the price is simply fantastic.

Don't delay. REGISTER ONLINE now.

The fine print:

The registration fees are non-refundable and must be paid at time of registration. If you cannot attend the event, you may transfer your ticket to another participant.

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Zingerman’s 3 Steps to Giving Great Service: Treating Guests Like Royalty

Date: Wednesday, June 11th
Time: 8am-10am
Cost: FREE

REGISTER ONLINE

Zingerman’s has set the standard for great customer service in the specialty foods industry. This success has come from combining an innovative service philosophy with practical working systems, all of which are shared with other service-driven organizations through ZingTrain, Zingerman’s training and consulting business.

Zingerman’s approach has been successfully applied in a wide variety of businesses and non-profits that are committed to improving the quality of their customer service, including banks, insurance agencies, health care providers, museums, libraries, and non-food retailers.

In this special sparkspace workshop, ZingTrain managing partner, Maggie Bayless, will screen Zingerman’s newly released customer service training DVD, share some of the specific training tools and techniques that are used in Zingerman’s internal staff training and take questions from the audience. Rumor has it that she’ll be bringing samples of Zingerman’s famous sour cream coffee cake. Sign up now; we expect this event to sell out quickly!

What is Zingerman’s Anyway?
In 1982, Ari Weinzweig and Paul Saginaw opened Zingerman's Delicatessen in Ann Arbor, Michigan. Their intention was to offer a world-class corned beef sandwich in a retail space where customers would be surrounded by exceptional food. Twenty-five years later, and still rooted in Ann Arbor, the Zingerman's Community of Businesses (ZCoB) employs over 450 people and generates annual sales of over $30 million.

One of seven Zingerman's businesses, ZingTrain shares the "Zingerman's Experience" with forward-thinking organizations from around the world. ZingTrain's managing partners, Maggie Bayless and Stas' Kazmierski, bring their experience in training and organizational change consulting to help clients understand and apply the real-life systems, tools and techniques used at Zingerman's so they can make meaningful, bottom-line-enhancing changes in their own organizations.

REGISTER ONLINE