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Customer Service Programs

Call (614) 224-SPARK! (7727) or e-mail mark@sparkspace.com to find out more about our customer service programs.

5 Secrets of Super Service™

Learn 5 "secrets" that we employ at sparkspace that will help you, your team, and your entire organization learn how to S-E-R-V-E your customers better (the acronym holds the secrets: 5 letters, 5 secrets). This workshop applies to everyone with a customer...which is everyone. The 5 secrets apply to serving both external and internal customers. In this fast-paced, totally fun workshop, you will:

• learn 5 foundational principles that ALWAYS lead to better service.
• identify which of the principles you need to improve on the most.
• discover many practical ways to improve service to your customers, your team, and your organization.
  
  

Total time:
2 or 4 hours

Includes:
program and all materials
full-day use of sparkspace

Min & Max # of participants:
5-300**

Cost:

call or e-mail for pricing

INTERACTIVE KEYNOTE version also available for conferences

and large groups! Contact us for details.

*The 5 Secrets of Super Service is a trademark of sparkspace, LTD.

The Fred Factor™

Based on the best selling book, The Fred Factor, this workshop will teach you the lessons inspired by Fred the mailman. This  program is a unique combination of video presentation by Mark Sanborn, author of The Fred Factor, and a live, interactive workshop with sparkspace facilitators. You and your team will learn how to:

• Make a positive difference
• Build effective relationships
• Creatively create value for others
• Reinvent yourself on a regular basis

We specifically sought out this program simply because The Fred Factor is one of the absolute best books we've ever read. In fact, The Fred Factor is required reading for all sparkspace employees!

Total time:  
full-day (6-8 hours)

Includes:
program and all materials

Min & Max # of participants:
5-50

Cost:

call or e-mail for pricing

*The Fred Factor is a trademark of Mark Sanborn, Sanborn & Associates

The Customer Journey Workshop™

Discover ALL the steps your customers take before, during, and after “buying” your product or service, not just the moment of the sale. By identifying your customer’s journey, you will identify many places where you can provide new and/or better service to your customers. This process is truly eye-opening to most of the teams we work with because there are so many unrecognized opportunities that can both serve your customers and boost your bottom line. This program becomes even more powerful when combined with our 5 Secrets of Super Service workshop as a full-day or follow-up event.

Total time:
2 or 4 hours

Includes:
program and all materials

Min & Max # of participants: 5-50

Cost:

call or e-mail for pricing

INTERACTIVE KEYNOTE version also available for conferences & large groups! Contact us for details.

*The Customer Journey Workshop is a trademark of sparkspace, Ltd.

Call (614) 224-SPARK! (7727) or e-mail mark@sparkspace.com to find out more about our customer service programs.

P.S. sparkspace will travel! While we love to work with teams at sparkspace, we are happy to pack our bags and come to you...anywhere in America.